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Understanding Your Service

HughesNet FAQs

General
	Do I still need a dial-up modem and telephone line?
	Are there activities that are not recommended for use with a Satellite Connection?
	Is HughesNet high-speed Internet always available?
	How does a satellite Internet connection work?
	What is your upload/download limit policy (Fair Access Policy)?

Speed
	How fast are HughesNet broadband Internet services for your home?
	What connection speeds will I typically get with HughesNet?
	What is transmission latency?

Installation
	Why is there a requirement that the HughesNet system be professionally installed?
	Can the HughesNet certified installer set up my home network?
	How quickly will I be up and running?
	What can I expect at the time of installation?
	What is included with a standard installation?

Compatibility
	What are my computer system requirements for HughesNet?
	Is HughesNet compatible with my Mac?
	Can I use HughesNet to run a small network?
	Can I use a PCMCIA card adapter for my laptop?
	Can I run a VPN over HughesNet?
	Why does the service slow down when used in conjunction with a VPN?
	Can I put this system on a boat or in an RV?

Ordering
	Does HughesNet have an Early Termination Fee?
	Do you have a money-back guarantee?

Customer Care
	I’m a home user of the HughesNet service. How can I contact Customer Support when I have a question or problem?
	Do you offer any special partner discounts to customers?

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